Effective Date: January 1, 2024
Thank you for shopping at Essential Quality Wellness, located at requiredwellness.com. We take pride in the quality and craftsmanship of our luxury wellness clothing and aim to ensure complete satisfaction with your purchase. Below is our Refund and Returns Policy, which outlines how we handle returns and refunds for purchases made through our website.
General Policy
- Eligibility Window: Returns or exchanges can be made within 30 days from the date of purchase.
- Condition of Items: Items must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns or exchanges.
Returns Process
- Initiate a Return: To begin the return process, please contact our customer service team at requiredwellness.com/contact. Provide your order number, the items you wish to return, and the reason for the return.
- Approval: Once your return request is reviewed and approved, you will receive a return authorization and instructions on how to ship the items back to us.
- Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.
- Inspection: Upon receipt of the returned item, our team will inspect it to ensure it meets our return condition requirements.
- Refund or Exchange: If the return is approved, we will process a refund to your original method of payment within 7-10 business days or exchange the item as per your request.
Non-Returnable Items
Certain items cannot be returned for refunds or exchanges, including:
- Customized or personalized items
- Sale items (only regular priced items may be refunded)
- Items marked as final sale
- Health and personal care items
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at requiredwellness.com/contact with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our utmost to work towards a satisfactory solution.
Refunds
- Refunds will be processed to the original method of payment.
- Original shipping fees are non-refundable, and the cost of return shipping will not be included in the refund.
- Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Contact Us
For more information about our Refund and Returns Policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Contact@requiredwellness.com or by mail using the details provided below:
7901 4th St. N #18981 St. Petersburg, FL 33702
We value your business and are here to provide assistance with your return or refund. Thank you for choosing Essential Quality Wellness for your luxury wellness clothing needs.